Certified Customer Service Specialist ASSC

The Certified Customer Service Specialist certificate program is designed to provide the basic technical and interpersonal skills to students for a wide array of customer service positions. The certificate program would meet the needs of many of our regional employers.

REQUIRED COURSES 

Number

Title

Hours

BUSN 272

Career and Professional Development

3

COSC 101

Microsoft Office Applications

3

MRKT 120

Service Industry Environment

3

MRKT 121

Interpersonal Contact Skills

3

MRKT 122

Business Practices Applications for the Customer Service Environment

3

Total Semester Hours

15

Evaluation Sheets

2014-2015

2013-2014

2012-2013

 

 

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Students with credit on their accounts may use financial aid to purchase books. When using financial aid as your payment method, your username is your New River ID number and your password is your 6-digit birth date. For assistance, contact the Business Office.