Greenbrier Valley Campus

Certified Customer Service Specialist ASSC

The Certified Customer Service Specialist certificate program is designed to provide the basic technical and interpersonal skills to students for a wide array of customer service positions. The certificate program would meet the needs of many of our regional employers.

REQUIRED COURSES

Number

Title

Hours

BUSN 272

Career and Professional Development

3

COSC 101

Microsoft Office Applications

3

MRKT 120

Service Industry Environment

3

MRKT 121

Interpersonal Contact Skills

3

MRKT 122

Business Practices Applications for the Customer Service Environment

3

 

Total Semester Hours

15

Evaluation Sheets

2015-2016

2014-2015

2013-2014

2012-2013

 

 

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The Business Office has mailed out bills for the first summer term, but financial aid has not been applied yet. Students will receive an additional letter from the Financial Aid Office. If you’re paying for your classes yourself, you can take advantage of the 50/50 payment plan. Pay 50% of your balance by May 12, 2016, and pay the remainder of your balance mid-way through the semester.