Technology and Library Services

Our Technology and Library Services team prides itself on providing excellent customer service and support. We provide solutions to a wide variety of technical issues and access to both online and printed information resources.

Many of the links on this page will take you to services provided by the New River Technology and Library Services staff. Although the links to these services will take you directly to the information, some of our online services require authentication and have been integrated through our college portal (https://my.newriver.edu), making it much easier to access using single sign-on.

Use the links below to learn more about us, the projects we are involved in, our services, and the non-credit workshops we offer for employees. New students and employees may also learn more about us and our online services from orientation training sessions. Contact your advisor or supervisor for more information.

Technology and Library Services

About Us our names, schedules, positions, and contact information
Attendance Tracking available from within the portal, Attendance Tracking is a new Ellucian module we've recently added (2016) to Banner (see overview information for how to use)
BANNER Account Request Form

download and fill out this form to request a BANNER account for an employee

BANNER Blog this blog is maintained to keep users informed about updates and features of Self-Service Banner
BANNER Links we maintain the BANNER Production, Test, and Pre-Production databases in an effort to provide you with opportunities to test changes before going live
Blackboard Analytics

a data warehousing and reporting solution that supports teaching and learning, enrollment management, retention, financial aid, strategic finance, human resources, and alumni relations.

Blackboard Learn 9 we administer Blackboard Learn 9 which is hosted at WVNET and implemented in January 2014 to replace ANGEL
Center for Teaching Excellence The Center for Teaching Excellence provides instructional support services to instructors in the form of training and assistance with course development, design, classroom management, and assessement.
Distance Education New River courses are offered in a variety of formats; this page explains these modalities
DropGuard we are currently working to implement this Early Alert System and expect it to be fully available before 2017
Ellucian On-Demand Subscription Library web-based training system designed specifically for administrative end-users (and those folks providing functional support) of Ellucian products.
Email we administer the Exchange 2013 system that provides email accounts for all faculty, staff, and students
Emergency Alert System the College portal is the delivery system for emergency notifications, but users must login to the portal and input cell phone information to receive notifications on cell phones
Help Desk we assist users with technical issues and we administer the trouble ticket system used for communication regarding technical issues
Interactive Video Network (IVN) New River has 18 IVN-equipped classrooms at several different locations and a streaming media server to support these rooms
Internet Native Banner the College utilizes Ellucian (fomerly SCT Banner) as our primary enterprise data system for student, finance and financial aid information
Institutional Review Board this page is currently a draft for the IRB process and procedures at the College
Leave Management System we host and provide server support for the leave management system administered by Human Resources
Library Services as of July 1, 2014 Library Services is organizationally aligned with Technology Services
Mission an explanation of our mission
Mobile App the New River mobile app is available for both Android OS and Apple's iOS
myNewRiver Portal we administer the myNewRiver portal which is hosted by CampusEAI
Objectives we've identified objectives that guide the direction we're heading with technology initiatives
Orientation Overview we provide information to new students and employees as part of orientation
People Search we host and administer a searchable directory of all New River faculty, staff and students (includes phone numbers and email addresses)
Phones we directly administer and support the New River VoIP phone system
Presentations we sometimes do presentations at conferences and for special workshops
Procedures these procedures guide our administration of services and provide expectations for user responsibilities
Projects the technology services staff is involved in a number of College projects
Self-Service Banner we assist users with accessing and using Self-Service Banner which is hosted at WVNET and available through the portal to all students and employees; former students are unable to access the portal, but may obtain copies of transcripts directly through Self-Service Banner
Self-Service Reset Password Manager SSRPM is an online service hosted at New River that allows our users to reset their passwords using a series of questions and responses (once changed, the password applies to the portal, email, email archive, Blackboard, and [for employees only] the Intranet)
Services we've listed the services we provide and grouped them by specialized staff expertise
Site Search we administer the College search engine which is hosted by Google
Training and Workshops we provide brief noncredit workshops for employees that focus on uses of technology
WWW we host and administer the College's web site
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about

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Course evaluations are now available in Blackboard (only until midnight on 12/16) for all courses in the Fall 2016 (201701) term. These anonymous evaluations help us to improve our course delivery and we ask that all students please complete them, one for each course.