College Catalog

Certified Customer Service Specialist ASSC

The Certified Customer Service Specialist certificate program is designed to provide the basic technical and interpersonal skills to students for a wide array of customer service positions. The certificate program would meet the needs of many of our regional employers.

REQUIRED COURSES 

Number

Title

Hours

BUSN 272

Career and Professional Development

3

COSC 101

Microsoft Office Applications

3

MRKT 120

Service Industry Environment

3

MRKT 121

Interpersonal Contact Skills

3

MRKT 122

Business Practices Applications for the Customer Service Environment

3

Total Semester Hours

15

Evaluation Sheets

2014-2015

2013-2014

2012-2013

 

 

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Accreditation Presentation

If you would like to learn more about the Self Study conducted by New River CTC in preparation for the Higher Learning Commission site visit Oct. 27-29, click here to view a video of the presentation by Libby Rogers.