Technology and Library Services
Last Updated on Friday, 23 February 2018 14:12 | Written by Ayersman, David J. | 
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Our Technology and Library Services team prides itself on providing excellent customer service and support. We provide solutions to a wide variety of technical issues and access to both online and printed information resources.
Many of the links on this page will take you to services we provide or that we administer. Although the links to these services will take you directly to the information, some of our online services require authentication and have been integrated through our MyNewRiver portal (https://my.newriver.edu), making it much easier to access using single sign-on.
Use the links below to learn more about us, the projects we are involved in, our services, and the non-credit workshops we offer for employees. New students and employees may also learn more about us and our online services from orientation training sessions. Contact your advisor or supervisor for more information.
Technology and Library Services |
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| About Us | our names, schedules, positions, responsibilities, and contact information |
| Attendance Tracking with DropGuard | available from within the portal since Spring 2017, instructors now use DropGuard to record student attendance (How to Take Attendance with DropGuard) |
| BANNER Account Request Form |
download and fill out this form to request a BANNER account for an employee |
| BANNER Blog | this blog is maintained to keep users informed about updates and features of Self-Service Banner |
| BANNER Links | we maintain the BANNER Production, Test, and Pre-Production databases in an effort to provide you with opportunities to test changes before going live |
| BANNER 9 Test | We are migrating from Banner 8 to Banner 9 and this link allows our users to access the Banner 9 test server. |
| Blackboard Analytics |
a data warehousing and reporting solution that supports teaching and learning, enrollment management, retention, financial aid, strategic finance, human resources, and alumni relations. |
| Blackboard Learn 9 | we administer Blackboard Learn 9 which is hosted at WVNET and implemented in January 2014 to replace ANGEL |
| Center for Teaching Excellence | The Center for Teaching Excellence provides instructional support services to instructors in the form of training and assistance with course development, design, classroom management, and assessement. |
| DegreeWorks | DegreeWorks is accessible through the portal (under Faculty Services for faculty and under Student Services for students) and through Self-Service Banner. This page provides a direct link. |
| Distance Education | New River courses are offered in a variety of formats; this page explains these modalities |
| DropGuard - Early Alert System | implemented in Spring 2017, DropGuard is available through the portal to aid in students, guide them to appropriate institutional support services, and improve academic success rates |
| Ellucian On-Demand Subscription Library | web-based training system designed specifically for administrative end-users (and those folks providing functional support) of Ellucian products. |
| we administer the Exchange 2016 system that provides email accounts for all faculty, staff, and students | |
| Emergency Alert System | the College portal is the delivery system for emergency notifications, but users must login to the portal and input cell phone information to receive notifications on cell phones |
| Help Desk | we assist users with technical issues and we administer the trouble ticket system used for communication regarding technical issues |
| Inter-Library Loan | use this form to request an Inter-Library Loan (ILL) |
| Interactive Video Network (IVN) | New River has 18 IVN-equipped classrooms at several different locations and a streaming media server to support these rooms |
| Internet Native Banner | the College utilizes Ellucian Banner (fomerly SCT Banner) as our primary enterprise data system for student, finance and financial aid information |
| Institutional Review Board | this page is currently a draft for the IRB process and procedures at the College |
| Library Services | as of July 1, 2014 Library Services is organizationally aligned with Technology Services |
| Mission | an explanation of our mission |
| Mobile App | the New River mobile app is available for both Android OS and Apple's iOS |
| myNewRiver Portal | we administer the myNewRiver portal which is hosted by CampusEAI |
| Objectives | we've identified objectives that guide the direction we're heading with technology initiatives |
| Orientation Overview | we provide information to new students, faculty, and employees as part of orientation |
| People Search | we host and administer a searchable directory of all New River faculty, staff and students (includes phone numbers and email addresses) |
| Phones | we directly administer and support the New River VoIP phone system |
| Presentations | we sometimes do presentations at conferences and for special workshops |
| Procedures | these procedures guide our administration of services and provide expectations for user responsibilities |
| Projects | the technology services staff is involved in a number of College projects |
| Self-Service Banner | we assist users with accessing and using Self-Service Banner which is hosted at WVNET and also available through the myNewRiver Portal to all students and employees; former students are unable to access the portal, but may obtain copies of transcripts directly through Self-Service Banner |
| Self-Service Reset Password Manager | SSRPM is an online service hosted at New River that allows our users to reset their passwords using a series of questions and responses (once changed, the password applies to the portal, email, email archive, Blackboard, and [for employees only] the Intranet) |
| Services | we've listed the services we provide and grouped them by specialized staff expertise |
| Site Search | we administer the College search engine which is hosted by Google |
| Training and Workshops | we provide brief noncredit workshops for employees that focus on uses of technology |
| WWW | we host and administer the College's web site |
