Technology and Library Services

Our Technology and Library Services team prides itself on providing excellent customer service and support. We provide solutions to a wide variety of technical issues and access to both online and printed information resources.

Many of the links on this page will take you to services we provide or that we administer. Although the links to these services will take you directly to the information, some of our online services require authentication and have been integrated through our MyNewRiver portal (, making it much easier to access using single sign-on.

Use the links below to learn more about us, the projects we are involved in, our services, and the non-credit workshops we offer for employees. New students and employees may also learn more about us and our online services from orientation training sessions. Contact your advisor or supervisor for more information.

Technology and Library Services

About Us our names, schedules, positions, responsibilities, and contact information
Attendance Tracking with DropGuard available from within the portal since Spring 2017, instructors now use DropGuard to record student attendance (How to Take Attendance with DropGuard)
BANNER Account Request Form

download and fill out this form to request a BANNER account for an employee

BANNER Blog this blog is maintained to keep users informed about updates and features of Self-Service Banner
BANNER Links we maintain the BANNER Production, Test, and Pre-Production databases in an effort to provide you with opportunities to test changes before going live
BANNER 9 Test We are migrating from Banner 8 to Banner 9 and this link allows our users to access the Banner 9 test server.
Blackboard Analytics

a data warehousing and reporting solution that supports teaching and learning, enrollment management, retention, financial aid, strategic finance, human resources, and alumni relations.

Blackboard Learn 9 we administer Blackboard Learn 9 which is hosted at WVNET and implemented in January 2014 to replace ANGEL
Center for Teaching Excellence The Center for Teaching Excellence provides instructional support services to instructors in the form of training and assistance with course development, design, classroom management, and assessement.
DegreeWorks DegreeWorks is accessible through the portal (under Faculty Services for faculty and under Student Services for students) and through Self-Service Banner. This page provides a direct link.
Distance Education New River courses are offered in a variety of formats; this page explains these modalities
DropGuard - Early Alert System implemented in Spring 2017, DropGuard is available through the portal to aid in students, guide them to appropriate institutional support services, and improve academic success rates
Ellucian On-Demand Subscription Library web-based training system designed specifically for administrative end-users (and those folks providing functional support) of Ellucian products.
Email we administer the Exchange 2016 system that provides email accounts for all faculty, staff, and students
Emergency Alert System the College portal is the delivery system for emergency notifications, but users must login to the portal and input cell phone information to receive notifications on cell phones
Help Desk we assist users with technical issues and we administer the trouble ticket system used for communication regarding technical issues
Inter-Library Loan use this form to request an Inter-Library Loan (ILL)
Interactive Video Network (IVN) New River has 18 IVN-equipped classrooms at several different locations and a streaming media server to support these rooms
Internet Native Banner the College utilizes Ellucian Banner (fomerly SCT Banner) as our primary enterprise data system for student, finance and financial aid information
Institutional Review Board this page is currently a draft for the IRB process and procedures at the College
Library Services as of July 1, 2014 Library Services is organizationally aligned with Technology Services
Mission an explanation of our mission
Mobile App the New River mobile app is available for both Android OS and Apple's iOS
myNewRiver Portal we administer the myNewRiver portal which is hosted by CampusEAI
Objectives we've identified objectives that guide the direction we're heading with technology initiatives
Orientation Overview we provide information to new students, faculty, and employees as part of orientation
People Search we host and administer a searchable directory of all New River faculty, staff and students (includes phone numbers and email addresses)
Phones we directly administer and support the New River VoIP phone system
Presentations we sometimes do presentations at conferences and for special workshops
Procedures these procedures guide our administration of services and provide expectations for user responsibilities
Projects the technology services staff is involved in a number of College projects
Self-Service Banner we assist users with accessing and using Self-Service Banner which is hosted at WVNET and also available through the myNewRiver Portal to all students and employees; former students are unable to access the portal, but may obtain copies of transcripts directly through Self-Service Banner
Self-Service Reset Password Manager SSRPM is an online service hosted at New River that allows our users to reset their passwords using a series of questions and responses (once changed, the password applies to the portal, email, email archive, Blackboard, and [for employees only] the Intranet)
Services we've listed the services we provide and grouped them by specialized staff expertise
Site Search we administer the College search engine which is hosted by Google
Training and Workshops we provide brief noncredit workshops for employees that focus on uses of technology
WWW we host and administer the College's web site

Center for Teaching Excellence

The Center for Teaching Excellence (CTE) serves faculty from all New River campuses with training, workshops, equipment, and expertise in support of the design and development of distance and traditional education.

The CTE includes a state-of-the-art Faculty Resource Center, which features two dual-quad core computer workstations (one Windows and one Mac). Intended for high-end, distance-learning media creation, the workstations include the Adobe E-Learning Suite, Camtasia and Microsoft Office Professional, as well as other audiovisual, multimedia and graphics software applications. The center also has hardware, such as HD video cameras, digital voice recorders, and digital still cameras available for short-term loan to faculty (loan request form).

The CTE supports faculty in their use of all learning technologies, including one-computer classrooms, videoconferencing, Blackboard Learn 9, Blackboard IM, Brainfuse, and Lynda Campus.

Extensive information related to training and other news and information is now available to instructors after they login to the New River portal.


Did you know that New River has multiple BANNER Databases available for use? We maintain the BANNER Production, Test, and Pre-Production databases in an effort to provide you with opportunities to test changes before going live. Following is a brief description of what each database is intended for:

BANNER Production: The working environment. This database contains our current production data for the institution.

BANNER Test: The testing environment. This database is generally refreshed from the production data monthly to provide a platform for training, testing upgrades, configurations, and modifications.

BANNER Pre-Production: This database is used for finalized testing and special project implementation. It is generally refreshed monthly or after a project completes.

In order to access the database and self-service products please navigate the links below:

Banner 8 Links

BANNER 8 Production
BANNER 8 Pre-Production
BANNER Production Self-Service
BANNER Pre-Production Self-Service
BANNER Test Self- Service

Banner 9 Links

BANNER 9 Production
BANNER 9 Pre-Production

Banner Downloads

Training Workbook: Navigation and Fundamentals

Emergency Alert System

New River Community and Technical College provides an Emergency Alert System to communicate quickly with the New River CTC educational community regarding campus closings and emergency situations.

The College portal ( is the delivery system for the Emergency Alert System and even without taking any action all users will receive emergency notifications via (1) a pop-up message in the portal as you login and (2) as an email sent to your New River CTC inbox. A third method for receiving the notifications uses SMS text messaging to your cell phone and requires users to input their cell phone number and provider in the College portal. Here are the steps for doing that:

  1. Once logged into the portal, click the Menu option in the menubar and then select My Account.
  2. On the right side of the My Account information page, look under Identification and click SMS.
  3. Choose your cell phone service provider and type in your cell phone number (with no hyphens, dashes or spaces, e.g.; 3045741123).

Once a user completes these steps, notifications will be received using all three methods.

If you have difficulties or questions, please contact the Help Desk (304-929-6725) for assistance.

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  1. BANNER Database Links




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