Technology Services
Our Technology Services team prides itself on providing excellent customer service and support. We provide solutions to a wide variety of technical problems. And in just the past few years, we've completed building the technical infrastructure required of a top-ranked community and technical college.
Many of the links on this page will take you to services provided by the New River Technology Services staff. Although the links to these services below will take you directly to them, many of our online services that require authentication have been integrated through our college portal (http://my.newriver.edu), making it much easier to access them with single sign-on.
Use the links below to learn more about us, the projects we are involved in, our services, and the non-credit workshops that we offer for employees. New students and employees may also learn more about us and our online services from orientation training sessions. Contact your advisor or supervisor for more information.
Technology Services |
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| About Us | our names, schedules, positions, and contact information |
| Advisory Committee for Distance Education | this committee guides decisions relating to distance education and technology services |
| BANNER Account Request Form |
download and fill out this form to request a BANNER account for an employee |
| BANNER Blog | this blog is maintained to keep users informed about updates and features of Self-Service Banner |
| BANNER Links | we maintain the BANNER Production, Test, and Pre-Production databases in an effort to provide you with opportunities to test changes before going live |
| Blackboard Learn 9 | we administer Blackboard Learn 9 which is hosted at WVNET and implemented in January 2014 to replace ANGEL |
| Center for Teaching Excellence | supervised by Ralph Payne, this instructor resource is available for one-to-one and small group assistance with developing instructional materials for all delivery formats (distance and traditional learning) |
| Course Development | we assist instructors with the development of instructional materials |
| Distance Education | New River courses are offered in a variety of formats; this page explains them |
| we administer the Exchange 2010 system that provides email accounts for all faculty, staff, and students | |
| Emergency Notification System | the College portal is the delivery system for emergency notifications, but users must login to the portal and complete a brief form to receive notifications on their cell phones |
| Faculty Academy | New River annually hosts a forum for instructors to share teaching ideas and best practices |
| Help Desk | we assist users with technical problems and we administer the trouble ticket system used for communication regarding technical issues |
| Interactive Video Network (IVN) | New River has 18 IVN-equipped classrooms at several different locations and a streaming media server to support these rooms |
| Internet Native Banner | the College utilizes Ellucian (fomerly SCT Banner) as our primary enterprise data system for student, finance and financial aid information |
| Leave Management System | we host and provide server support for the leave management system administered by Human Resources |
| Library Services | beginning on July 1, 2014 Library Services will become organizationally aligned with Technology Services |
| Mission | an explanation of our mission |
| myNewRiver Portal | we administer the myNewRiver portal which is hosted by CampusEAI |
| Objectives | we've identified objectives that guide the direction we're heading with technology initiatives |
| Orientation Overview | we provide information to new students and employees as part of orientation |
| People Search | we host and administer a searchable directory of all New River faculty, staff and students (includes phone numbers and email addresses) |
| Phones | we directly administer and support the New River VoIP phone system |
| Presentations | we sometimes do presentations at conferences and for special workshops |
| Procedures | these procedures guide our administration of services and provide expectations for user responsibilities |
| Projects | the technology services staff is involved in a number of College projects |
| READI Assessment | now known simply as SmarterMeasure, this self-diagnostic placement test measures your computer skills and preparedness for using technology |
| Self-Service Banner | we assist users with accessing and using Self-Service Banner which is hosted at WVNET and available through the portal to all students and employees |
| Self-Service Reset Password Manager | SSRPM is an online service hosted at New River that allows our users to reset their passwords using a series of questions and responses (once changed, the password applies to the portal, email, email archive, ANGEL, and for employees only the Intranet) |
| Services | we've listed the services that we provide and grouped them by specialized staff expertise |
| Site Search | we administer the College search engine which is hosted by Google |
| Training and Workshops | we provide brief noncredit workshops for employees that focus on uses of technology |
| WWW | we host and administer the College's web site |
