Our Technology and Library Services team prides itself on providing excellent customer service and support. We provide solutions to a wide variety of technical issues and access to both online and printed information resources.

Many of the links on this page will take you to services we provide or that we administer. Although the links to these services will take you directly to the information, some of our online services require authentication and have been integrated through our MyNewRiver portal (https://my.newriver.edu), making it much easier to access using single sign-on.

Use the links below to learn more about us, the projects we are involved in, our services, and the non-credit workshops we offer for employees. New students and employees may also learn more about us and our online services from orientation training sessions. Contact your advisor or supervisor for more information.

New River Community and Technical College provides an Emergency Alert System to communicate quickly with the New River CTC educational community regarding campus closings and emergency situations.

The College portal (https://my.newriver.edu) is the delivery system for the Emergency Alert System and even without taking any action all users will receive emergency notifications via (1) a pop-up message in the portal as you login and (2) as an email sent to your New River CTC inbox. A third method for receiving the notifications uses SMS text messaging to your cell phone and requires users to input their cell phone number and provider in the College portal. Here are the steps for doing that:

1. Once logged into the portal, click the Menu option in the menubar and then select My Account.
2. On the right side of the My Account information page, look under Identification and click SMS.
3. Choose your cell phone service provider and type in your cell phone number (with no hyphens, dashes or spaces, e.g.; 3045741123).

Once a user completes these steps, notifications will be received using all three methods.

If you have difficulties or questions, please contact the Help Desk (304-929-6725) for assistance.

The Center for Teaching Excellence (CTE) serves faculty from all New River campuses with training, workshops, equipment, and expertise in support of the design and development of distance and traditional education.

The CTE includes a state-of-the-art Faculty Resource Center, which features two dual-quad core computer workstations (one Windows and one Mac). Intended for high-end, distance-learning media creation, the workstations include the Adobe E-Learning Suite, Camtasia and Microsoft Office Professional, as well as other audiovisual, multimedia and graphics software applications. The center also has hardware, such as HD video cameras, digital voice recorders, and digital still cameras available for short-term loan to faculty (loan request form).

The CTE supports faculty in their use of all learning technologies, including one-computer classrooms, videoconferencing, Blackboard Learn 9, Blackboard IM, Brainfuse, and Lynda Campus.

Extensive information related to training and other news and information is now available to instructors after they login to the New River portal.

Did you know that New River has multiple BANNER Databases available for use? We maintain the BANNER Production, Test, and Pre-Production databases in an effort to provide you with opportunities to test changes before going live. Following is a brief description of what each database is intended for:

BANNER Production: The working environment. This database contains our current production data for the institution.

BANNER Test: The testing environment. This database is generally refreshed from the production data monthly to provide a platform for training, testing upgrades, configurations, and modifications.

BANNER Pre-Production: This database is used for finalized testing and special project implementation. It is generally refreshed monthly or after a project completes.

In order to access the database and self-service products please navigate the links below:

Banner Database Menu

BANNER Production
BANNER Production Self-Service
BANNER Test
BANNER Test Self- Service
BANNER Pre-Production
BANNER Pre-Production Self-Service